Behavioral Health Benefits Plan Administration

Let Quest show you how well we can take care of your employees

As a self-funded employer, you have options. Quest's Administration of Behavioral Health Benefits ensures your employees and their family members receive quality services with timely access while containing benefit costs. Quest is committed to providing efficient and effective use of members' behavioral health benefits through professional clinical case management.

Advantages of Behavioral Health Benefits Management:

  • 24 hour call center availability and telephonic consultation services.
  • Regional network of licensed providers with access to national network of affiliated providers.
  • Full compliance with all state and federal confidentiality laws and governing Standards of Ethical Conduct.
  • Benefit cost containment while ensuring members receive efficient and effective treatment.
  • For high intensity services such as psychiatric inpatient and residential substance abuse, Quest Clinical Care managers will work with providers throughout the length of treatment to ensure your employee or their family member receive the best possible treatment while keeping an eye on costs. Our staff is very familiar with the "cost benefit" of certain services and avoid both over utilization and under utilization issues.
  • Quest clinical staff will ensure that the employee or family member is connected to the appropriate "aftercare" provider especially at the completion of more intensive levels of care such as inpatient/residential, day treatment or intensive outpatient treatment.
  • The clinicians at Quest hold providers accountable to medical necessity criteria that have been adopted by the behavioral health industry and delineate standards of evaluation and treatment for various levels of care.
  • Quest follows clinical guidelines that are industry standard and hold providers accountable to our internal quality standards for delivery of care.

At Quest, we care about the specific needs of your company and will customize a plan that works best for you with a range of services that help you contain costs. It's our way of building businesses with balanced lives.