The following is intended to offer options for providers impacted by the extended outage for electronic claims submission.

There are several options to submit claims without using an impacted clearinghouse:

Submission Method
Utilize Tapestry Link

For more information or to request access, please email:

Provisioning process takes 10-14 days; additional processing time may be required if volume increases. Providers can enter claims directly into Tapestry Link.

Eligibility and claim status are also viewable within Tapestry Link.

  • Providers must be provisioned for access.
  • Claims must be entered one at a time; attachments are not supported.
  • Corrected claims cannot be submitted via Tapestry Link.
  • EAP and BH claims are accepted; EAP claims require an “HJ” modifier.
Submit paper claims

Secure email:


Typewritten Claims (EAP):
PO Box 864
Arnold, MD 21012

Typewritten Claims (BH):
PO Box 565
Arnold, MD 21012

Handwritten Claims ONLY:
PO Box 1032
York, PA 17405

Immediate for submission; turnaround time for payment takes longer than electronic submission. Confirmation of receipt is provided for claims sent via secure email only.
  • Manual entry and volume increases will impact turnaround time.

Provider Remittance Advice

RA’s (835s) can be downloaded from our payment vendor (Zelis) portal. For assistance with downloads or FTP connection, or to sign up for electronic payment, please contact Zelis at (877) 828–8770.

Become a part of the Quest Behavioral Health Provider Network.

At Quest, we take care of the caretakers. We can’t take care of our members without you – the skilled behavioral health providers, chemical dependency providers, and EAP providers that matter most to our members.

Quest Behavioral Health is now offering electronic payment processes for Behavioral Health and EAP services. Visit our Electronic Payment Processes page for more information.

For providers who receive paper checks: Checks which are not cashed within 180 days of the issued date will have the funds automatically returned to Quest and a new check will be issued which may delay payment. Attempting to cash a check after 180 days may result in fees. Promptly processing payments from Quest will help to avoid fees or delay of payments. For questions regarding claims payments, please contact Quest at 800-364-6352.

Quest accepts electronic claims for both Behavioral Health and the Employee Assistance Program.

Electronic claims must be sent to Quest through a clearinghouse with the appropriate payer ID below.
Otherwise, send paper claims to the appropriate PO box below.

Submit Quest EAP claims to:

Electronic claims payer ID:10956

Paper claims address:
Quest EAP
PO Box 864
Arnold, MD 21012

Submit Quest Behavioral Health claims to:

Electronic claims payer ID:44219

Paper claims address:
Quest Behavioral Health
PO Box 565
Arnold, MD 21012

To track receipt of your claim, please register for the ClaimsBridge user portal at

To determine the status of your claim, complete the Claim Status Inquiry Form or call the Quest Claims Department at 800-364-6352 or 717-851-1480.

  • Quest providers enjoy excellent customer service from our dedicated Provider Relations department, in-house claims processing center, and member services call center who are committed to matching members with the best mental health therapists, substance abuse treatment centers, and mental health facilities.

  • With more than 2,200 behavioral health and substance abuse outpatient providers and inpatient mental health facilities and substance abuse treatment centers, Quest Behavioral Health Network is continually expanding to support Quest’s rapidly expanding client base.