Quest Quality Management Program QM initiatives are dedicated to continuously improving behavioral healthcare services and clinical care through collaborative relationships with behavioral healthcare providers.

Quest is certified by the Pennsylvania Department of Health as a Certified Utilization Review Entity to conduct Utilization Management on behalf of Managed Care Plans, ensuring our members get the most out of their benefits.

Quest is committed to continuous improvement and growth to better serve our members through our behavioral health network. Quest’s comprehensive Quality Management (QM) Program develops goals and implements strategies based on the ethical, accurate collection of data and identified quality improvement opportunities. QM works directly with all departments within Quest and the Quality Management and Improvement Committee made of up providers, behavioral health insurance plan representatives and Quest Clinical Care staff, to ensure members receive the best behavioral healthcare.

The Quality Management Department welcomes recommendations and comments from providers and members.

Connect with Quest QM today by emailing qm@questbh.com or call Quest at 800-364-6352.