The member experience from Quest Providers.

Quest Behavioral Health Network providers should inform members of procedures, patient rights and responsibilities during their treatment, allowing members to have a fully-informed treatment experience.

Your Quest provider should discuss and/or provide you with:

  • A copy of Quest’s authorization for services upon request (if applicable)
  • Member Rights and Responsibilities
  • Confidentiality Policies and Procedures
  • Co-pays, co-insurances, and/or deductibles
  • Office policies regarding member financial responsibility
  • Clinical Emergency and On-Call Procedures
  • Potential Medication Risks and Side Effects (if applicable)
  • Options for treatment
  • Communication with Primary Care Doctors, healthcare professionals, behavioral health providers, or your health plan