Get the answers to your common EAP and Behavioral Health Questions.

Explore commonly asked behavioral healthcare provider questions. Don’t see what you’re looking for? Complete a Request for Information form online or call Quest at 800-364-6352.

  • Do members need a referral from their Primary Care Physician?

    Members never need a referral from their PCP, but Quest does encourage ongoing communication between behavioral healthcare providers and the member’s PCP to facilitate coordination of care.

  • How do I determine a member’s benefits?

    Providers may request membership eligibility and benefits online using our Member Eligibility and Benefits Request form or call Quest at 800-364-6352.

  • How do I submit a claim?

    Quest Behavioral Health is pleased to announce a new online portal with the option to enter claims as well as view claim status, eligibility, and benefits for your Quest members. For more information regarding our Tapestry Link portal, please send an email to

    Quest is requesting all providers begin submitting claims electronically as of January 1, 2024. Paper claims will be accepted by exception only to the appropriate PO box below.

    Submit Quest EAP claims to:

    Electronic claims payer ID:10956

    Paper claims address:
    Quest EAP
    PO Box 864
    Arnold, MD 21012

    Submit Quest Behavioral Health claims to:

    Electronic claims payer ID:44219

    Paper claims address:
    Quest Behavioral Health
    PO Box 565
    Arnold, MD 21012

    To track receipt of your claim, please register for the ClaimsBridge user portal at
    All network providers should submit claims on the appropriate form (1500 form for outpatient and UB form for all higher levels of care).
    To determine the status of your claim, complete the Claim Status Inquiry Form or call the Quest Claims Department at 800-364-6352 or 717-851-1480.

  • What if Quest is the secondary insurance?

    If Quest is the secondary insurance for a member, providers are required to stay within the boundaries of the primary insurer. Quest requires an EOB (Explanation of Benefits) from the primary insurance to process claims.

  • What if I have questions regarding a claim?

    You may submit questions regarding claim status online with our Claim Status Inquiry form, by sending a secure email to our Claims Center at, or by calling Quest at 800-364-6352.