Get the answers to your common EAP and Behavioral Health questions.

Explore commonly asked EAP and behavioral healthcare questions. Don’t see what you’re looking for? Complete a Request for Information form online or call Quest at 800-364-6352.

  • Should I call Quest before making an appointment?

    Yes, please call Quest at 800-364-6352 to verify your benefits and preauthorize EAP Counseling, Psychological Testing, and higher level of care services.

  • Do I need a referral from my doctor to see a Quest provider?

    Members do not need a referral from your doctor for behavioral health or substance abuse appointments or admissions. Quest does encourage ongoing communication between behavioral health or substance abuse providers and the member’s physicians to facilitate coordination of care.

  • Do I need to preauthorize my appointments?

    Quest preauthorizes EAP counseling, Psychological Testing, and higher level of care services (inpatient, intensive outpatient, partial hospitalization). Regular outpatient appointments for which EAP benefits are not being used do not require any preauthorization.

  • How do I determine if my provider is in the Quest Provider network?

    To find a Quest in-network provider, use our online Find a Provider search or call Quest at 800-364-6352.

  • How do I verify my behavioral health coverage and benefits?

    To verify member eligibility and benefits, call Quest at 800-364-6352.

  • What if I want to see someone not in the Quest Behavioral Health Provider network?

    Call Quest to determine your out-of-network benefits and financial responsibility. Members may see a provider that meets Quest provider credentialing standards. Reimbursement will be based on Quest fee schedules.

    Note: Out-of-network providers are not required to accept Quest rates as payment in full and may balance bill members for the remaining financial obligation, which may result in a higher out-of-pocket cost. Not all plans have out-of-network benefits. Members with no out-of-network benefits will be responsible for payment in full.

  • How do I contact Quest if I have questions regarding a claim?

    Members may contact Quest claims department by email at claims@questbh.com or by phone at 800-364-6352.