What information do we collect?

Quest collects information from forms you submit through our website. You may be asked for information such as name, email address, date of service, or other healthcare information.

You may also visit the site anonymously.

For what do we use your information?

Any of the information that we collect from you may be used for the following:
– To connect you with behavioral resources you have requested
– To establish benefit eligibility and coverage requested by you or your behavioral healthcare provider
– To process claim and payment information requested by you or your behavioral healthcare provider
– To respond to information requests by you or your behavioral healthcare provider
– To improve customer service
– To improve our website
– To personalize your experience

How do we protect your information?

All information collected by the Quest Behavioral Healthcare site is stored on a HIPAA-Compliant Secure Server and handled in a variety of HIPAA-Compliant Secure practices to ensure no breach of personal information.

Do we use cookies?

Yes, Quest uses cookies to analyze data for marketing purposes and for site improvement.

Do we disclose any information to outside parties?

Quest does not sell, trade, or otherwise transfer your information to any outside parties. This does not include trusted third-party vendors who assist us in operating the website, conduct our businesses, or service you. Any trusted third-party agrees to keep this information confidential and abide by the HIPAA-Compliant practices established under federal law. We may release your information if appropriate to comply with the law, enforce our site policies, or to protect the rights, property, or safety of yourself or others.

Third Party Site Links

At our discretion, Quest may occasionally post links to third-party sites. These third-party sites have separate Privacy Policies over which Quest has no responsibility or liability. Quest may not be held liable for the content and activities of any third-party linked sites. Quest seeks to maintain the integrity and security of our site. Please contact Quest if you are concerned about any of these third-party linked sites.

Online Privacy Policy

This online privacy policy applies solely to the information collected and activities conducted by this website. It does not apply to information collected offline.

Terms and Conditions

Please visit our Terms and Conditions section which establishes the use, disclaimers, and limitations of liability governing the use of our website.

Consent by Use of Website

By using this website, you are consenting to the privacy policy.

Changes to our Privacy Policy

Any changes to the Quest website policy will be posted on this page and the modification date will reflect the most recent date of those changes.

This policy was last modified on 8/28/18.

Contacting Quest

Should you have questions concerning this privacy policy you may contact Quest using the information below:

questbh.com/contact
Quest Behavioral Health & EAP
PO Box 1032
York, PA 17402
qm@questbh.com