Quest remains fully operational during the COVID-19/coronavirus pandemic. If you need assistance, please call 800-364-6352.

Quest’s priority is helping our members to stay safe and receive the help that is needed. To maintain access to care:

• Your appointments may be conducted over a HIPAA compliant telemental health platform.

• If the telemental health platform is inaccessible, Quest will temporarily allow phone sessions until this state of emergency has been lifted by Governor Tom Wolf of Pennsylvania.

• Privacy cannot be guaranteed over cell phones and social media platforms, such as FaceTime, Duo, and Skype. However, Quest will approve telephone and select video platforms as a temporary measure to help prevent gaps in care.

• Please do NOT use Facebook, Twitch, TikTok or other public-facing applications; these are not approved platforms for telehealth services.

• Once the COVID-19 state of emergency has been lifted, sessions may only be conducted through face to face appointments or, if the provider has been approved by Quest, through a HIPAA compliant telemental health platform.

Resources

Seeking behavioral health services during COVID-19?

  • Explore the Quest Provider Search to find counseling or other behavioral health resources or call Quest at 800-364-6352.

    Quest Provider Search

Coping with Coronavirus and Social Distancing

  • COVID-19/Coronavirus Resources and Information Hub

    American Psychiatric Association

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  • Keeping Your Distance to Stay Safe

    American Psychological Association

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  • Coronavirus Disease 2019 - Managing Anxiety and Stress

    Center for Disease Control and Prevention

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  • COVID-19 Resources and Information Guide

    National Alliance on Mental Health

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  • Tips for Social Distancing, Quarantine and Isolation

    Substance Abuse and Mental Health Services Administration (SAMHSA)

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  • Emotional Wellbeing during the COVID-19 Outbreak

    Suicide Prevention Lifeline

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  • COVID-19/Coronavirus: Mental Health Considerations

    World Health Organization

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Coping for Healthcare Professionals and Emergency Responders

  • Coronavirus and Mental Health: Taking Care of Ourselves during Infectious Disease Outbreaks

    American Psychiatric Association

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  • Self-care advice for health-care providers during COVID-19

    American Psychological Association

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  • Emergency Responders: Tips for taking care of yourself

    Centers for Disease Control and Prevention

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  • Sustaining the Well-Being of Healthcare Personnel during Coronavirus and Other Infectious Disease Outbreaks

    Center for the Study of Traumatic Stress

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Coping for those in Recovery

  • Your Recovery is Important: Virtual Recovery Resources

    Substance Abuse and Mental Health Services Administration (SAMHSA)

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Work and Leadership

  • Psychologists' advice for newly remote workers

    American Psychological Association

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  • How leaders can maximize trust and minimize stress during the COVID-19 pandemic

    American Psychological Association

    View Information

Quest is committed to ensuring our members receive the support and services needed during this time of social-distancing, illness, or front-line care. Need additional assistance? Please call Quest at 800-364-6352.