For questions regarding your Employee Assistance benefits, please call Health Advocate at 866-799-2329.

For questions regarding your behavioral health benefits or claims, please call Quest Behavioral Health at 800-364-6352 or email us at:

PennCare PPO Benefit Plan

Please note: The University of Pennsylvania Behavioral Health Summary Plan Description excludes “services or treatment rendered by unlicensed providers, including pastoral counselors, as recognized by the state and federal licensing laws (except as required by law), or which are outside the scope of the provider’s licensure. (UPENN BH SPD, Section VI, Coverage Exclusions of this Plan, July 1, 2019, Page 30).” To find a covered, licensed provider, use the online Provider Search below or call Quest Behavioral Health at 800-364-6352.

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Out-of-Network Claim Submissions
Autism Forms

Machine Readable Files (MRF)