Information for Our Members

Quest Behavioral Health participating providers instruct members about particular procedures, rights and responsibilities during their treatment episodes. This notification allows members to have a fully informed treatment experience. The list below provides a summary of information that a participating provider should discuss and/or provide Quest's members.

  • A Copy of Quest's authorization for services
  • Member Rights and Responsibilities
  • Confidentiality Policies and Procedures
  • Co-pays, con-insurances, or deductibles
  • Any office policy of member financial responsibility
  • Clinical Emergency Procedures and on call
  • Potential Medication Risks and Side Effects
  • Options for treatment
  • Communication with PCP's, health care professionals, or behavioral health providers