Quest Hours of Operation
Monday – Friday
8 am to 5:30 pm
excludes major holidays
Licensed clinical staff are available 24/7 for emergency admissions and urgent clinical issues.
Experienced behavioral healthcare and EAP services started with a vision.
Quest Behavioral Health Inc. was created in 1997 as an independent corporation under a joint venture of the Central Pennsylvania Healthcare Alliance consisting of six Pennsylvania health systems – Ephrata Community Hospital, Lancaster General Hospital, Pinnacle Health, Reading Hospital, Summit Health, and WellSpan Health. Quest was initially structured as the behavioral health managed care organization to serve as the “carve-in” for a newly formed HMO, Health Central, which was created in 1996 by the same owners. Unlike most managed care companies, Quest was designed to facilitate access to services for members while working with facilities and practitioners to provide the most clinically sound and cost-effective treatment.
Quest has evolved to primarily serve over 125,000 members enrolled under self-funded health plans of employers headquartered in Pennsylvania. Additionally, Quest provides Employee Assistance Programs, including work-life services and critical incident interventions, to over 75,000 employees and their family members. Quest credentials its network of more than 4,500 facilities, programs and practitioners located in 60 counties of Pennsylvania and 11 states.
Twenty-two years later, as health systems have consolidated, Quest is now owned by Penn Medicine Lancaster General Health, Tower Health/Reading Hospital, and WellSpan Health. Quest remains dedicated to its original vision of providing extraordinary behavioral healthcare to its members and their families regionally.
Highly-trained staff are available during operational hours to provide referrals, manage claims inquiries, and answer general administrative questions. Licensed doctorate and master’s level clinical Care Managers are available 24/7 for hospital admissions and urgent clinical matters.