Experienced Behavioral Healthcare and EAP Services started with a vision.
In the Spring of 1996, the Central Pennsylvania Healthcare Alliance (CPHA), composed of Ephrata Community Hospital, Lancaster General Hospital, Pinnacle Health, Reading Hospital, Summit Health and WellSpan Health, incorporated Health Central, a health maintenance organization (HMO). At the request of the 6 CEOs and Board of Directors of CPHA, Bob Green, Administrative Director of the WellSpan Behavioral Health Service Line, met with the respective VPs of Operations of the six owners of Health Central and their service line leaders to develop a behavioral health managed care organization to serve as a “carve in” to the newly formed HMO, Health Central. After much discussion, Quest Behavioral Health was created and incorporated in July of 1997.
Bob was asked to lead the development of Quest as the President of this newly formed start-up company. The goal was to provide superior, cost-effective services for self-funded employers and health systems through a credentialed network of behavioral health providers utilizing a 24/7 call center with a highly-trained team of staff, including member services staff, provider relations specialists, claims adjudicators, and a cadre of licensed clinical Care Managers to deal with clinical issues and utilization at higher levels of behavioral healthcare.
From very humble beginnings of five staff huddled in a cubicle, Quest has grown to provide behavioral health services to over 140,000 people located in 62 counties of Pennsylvania and 11 states through a network of over 2,200 credentialed psychiatrists, psychologists and other licensed behavioral health providers. Quest contracts with inpatient mental health facilities and substance abuse treatment centers, partial hospitalization programs and intensive outpatient programs to ensure the employees and their family members of the health plans have the best possible access to treatment with qualified behavioral health providers. These higher levels of treatment are overseen by a team of Quest Care Managers, licensed Doctorate-level behavioral health professionals with over 100 years of collective experience in the field.
Quest remains dedicated to its original mission, vision, and values statements of providing extraordinary behavioral healthcare. Through the administration of behavioral health benefits under self-funded health plans and the Employee Assistance Program, Quest has contracted with over 100 employers headquartered in Pennsylvania and has become a major regional behavioral health managed care organization in Central Pennsylvania for self-funded health plans, school districts and businesses.