Proper intervention at an opportune moment can prevent more serious problems from developing. Crisis Intervention is a proven approach to helping people and organizations address the pain of an emotional crisis.
Through a professional and experienced Crisis Response Team, Quest Employee Assistance Program (EAP) provides 24/7 assistance at your worksite. The team assists employees in coping with the trauma, understanding what constitutes a normal reaction, and learning what they can do to deal with it in a healthy way. In addition, we provide guidance and recommendations to the leadership of your organization during a traumatic event.
|
What is a Critical Incident?
A critical incident is an event that usually falls outside of normal human experience on the job or in one's personal life, and may initiate the crisis response. Examples of critical incidents are serious injury and/or loss of life of personnel, child deaths, multiple casualty events and/or severe threats to personnel.
What is CISM?
CISM refers to a systematic multi-component method of crisis stabilization and symptom mitigation. When a critical incident occurs, it may cause unusually strong emotional reactions which have the potential to interfere with employees' ability to function normally. Sometimes the stress reaction/emotional aftershocks appear immediately after the traumatic event, however, sometimes the symptoms occur a few hours, days or sometimes even weeks after the event.
What is a CISM Response?
Quest offers responses ranging from telephone consultations to on-site individual and/or group interventions performed on a fee-for-service basis 24 hours a day/7 days per week. The level of the response is based on the event; the larger the event, the more intensive the response. In many cases, the response is a telephone consultation with a Quest CISM Responder which outlines recommendations to the supervisor regarding how to best support and educate the staff.
|